You can download your account statement by logging in to your online portal and going to Finance , then Documents. Top right corner will have a Generate statement button click it. Select the required period and Finance Documents in the top right corner click "show" after the transactions is shown in the list you can click on Generate PDF this will download the selected period in PDF format.

You can upgrade your service by logging in and going to My Products  here you will find all service related tabs select My Services.
Click on Change Service icon below the service you would like to upgrade/downgrade. You will be presented with two options Self-service (Self-service is related to standard service and can be upgraded immediately) Request (Request are for packages bundled together and will be upgraded by our friendly staff during business hours)
Click Apply and you are all set.  

You can add your Bank Account or Credit Card details by logging in to your online portal and going to Finance here you will find all billing related tabs select Payment Credentials You can now add a direct debit account (normal bank account) or credit card for all future payments to be processed automatically.

Many broadband providers impose a data limit called a Fair Use Policy or FUP. For instance, if you’ve subscribed to a 4 mbps broadband plan for a month and crossed that limit, the broadband provider will automatically reduce your internet speed for the next month.

We however do it a little differently

As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users access to the network fairly. 

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer a few distinct packages which have different thresholds on the same line speed.

If you use your daily allocated bandwidth your line speed will be lowered by 50% you then have X amount of bandwidth available before you get limited another 25% *All counters reset at midnight so you will have your full speed again the next day.

We have 5 different SLA's throughout our network services.

80% This is mainly a service for home use where the client understands and take into account that the service is based on a best effort service and can endure long periods of downtime. 
Yearly: 72d 10h 45m 50s downtime allowed including maintenance.
Support requested by the customer and a callout or remote support is scheduled at the first available opening.
All services not indicating a SLA are defaulted to this SLA.

85% This is mainly a service for business use where the business is not fully reliant on the service to operate normally. Services is based on a best effort service and can endure long periods of downtime.
Yearly: 54d 8h 4m 23s downtime allowed including maintenance.
Support requested by the customer and a callout or remote support is scheduled at the first available opening.

90% This is mainly a service for home office use where the client understands and take into account that the service is based on a best effort service and can endure sort periods of downtime.
Yearly: 36d 5h 22m 55s downtime allowed including maintenance.
Support requested by the customer and a callout or remote support is scheduled immediately within 24 business hours.  

95% This is mainly a service for business use where the business is fully reliant on internet connectivity to operate normally. Services is based on a shared dedicated service and can endure limited periods of downtime.
Yearly: 18d 2h 41m 28s downtime allowed including maintenance. 
Support requested by the customer and a callout or remote support is scheduled immediately within 12 hours. 

98% This is mainly a service used for critical level of connectivity where limited to no downtime is a priority, these services are usually backed by a secondary connection to assist when main connections are down. 
Yearly: 7d 5h 52m 35s downtime allowed including maintenance.
Monitored by our NOC 24/7. Support requests can be done by the customer if a team has not already been dispatched.